Returns & Refund Policy

Last updated: 19 July 2026

At Plasma-Med Dublin, we aim to ensure that every customer is satisfied with their purchase. This Returns & Refund Policy explains your rights and our procedures regarding returns, exchanges and refunds for products purchased through our online store.

Nothing in this policy affects your statutory rights under Irish or European consumer legislation.

1. Right to Cancel

If you purchase products online, you generally have the right to cancel your order within 14 days of receiving your goods without giving a reason.

To exercise this right, you must notify us within the cancellation period.

You may contact us by:

Email: infoplasmamed@gmail.com

Phone: +353 87 316 1291

or in writing to our clinic address.

2. Returning Products

Returned products should:

be unused;
be unopened;
remain in their original packaging;
include all accessories (where applicable);
be returned in a resaleable condition.

Customers are responsible for taking reasonable care of the goods while they are in their possession.

Plasma-Med Dublin reserves the right to refuse returns that do not meet the conditions outlined in this policy or where products have been used beyond what is necessary to establish their nature, characteristics or functionality.

3. Products That Cannot Be Returned

For hygiene and consumer protection reasons, we cannot accept returns of:

opened cosmetic products;
products showing signs of use;
products with broken hygiene seals;
personalised or customised products;
products specifically ordered for a customer where permitted by law.

These restrictions are in accordance with applicable consumer protection legislation.

4. Professional Products

Products marked For Professionals or Clinic Use Only may only be returned if they meet the conditions outlined in this policy.

Opening or using professional products may affect eligibility for return unless the product is faulty or your statutory rights apply.

5. Faulty or Damaged Products

If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible.

Where possible, please provide:

your order number;
photographs of the packaging;
photographs of the product;
a description of the issue.

Depending on the circumstances, we may offer:

a replacement;
an exchange;
a repair (where applicable);
a full or partial refund.

6. Return Process

Before returning any product, please contact Plasma-Med Dublin so we can provide return instructions.

Return address:

Plasma-Med Dublin

12A Jamestown Business Park

Post Office Road

Ballymun

Dublin 11

D11 XY95

Ireland

Please do not return products without contacting us first, as we may issue return instructions or a return reference number to help us process your request efficiently.

7. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Where a refund is approved, it will normally be processed using the original payment method.

Estimated refund period: within 10–14 business days after approval.

Processing times may vary depending on your payment provider.

8. Return Shipping Costs

Where a customer exercises their statutory right to cancel, the customer is generally responsible for return postage unless otherwise required by law.

Where the return results from:

an incorrect item;
a faulty product;
a damaged delivery;

Plasma-Med Dublin will arrange an appropriate solution in accordance with applicable consumer legislation.

9. Pre-Order Products

Pre-order products may be cancelled before dispatch.

Once dispatched, they are subject to the same return conditions as other products.

Estimated availability dates are provided as guidance only and may occasionally change.

Customers will be informed if significant delays occur.

10. Appointment Services

This Returns & Refund Policy applies only to products purchased through the online store.

Appointments, deposits and treatment services are governed by our Terms & Conditions and Cancellation Policy.

11. Gift Cards & Promotional Items

Gift vouchers are non-refundable except where required by law.

Promotional products or complimentary items included with an order may also need to be returned where a refund is requested.

12. Incorrect Orders

If you believe you have received the wrong product, please contact us before opening or using the item.

We will work with you to resolve the issue as quickly as possible.

13. Contact Us

If you have any questions regarding returns or refunds, please contact: